PRIVACY POLICY

This Privacy Statement (“Statement”) applies to the websites, mobile applications, and digital services operated by KOP Sports & Entertainment Center (“KOP,” “we,” “us,” or “our”), located at 314 Nolan St, San Antonio, TX 78202, United States.

This Statement explains how we collect, use, share, and protect your personal information when you visit our facilities, use our website or mobile app, register for leagues or events, or interact with us online or in person.

This Statement does not apply to third-party websites or services that may be linked from our platforms.

Information We Collect

We collect information in three main ways: 1. Information you provide to us, 2. Information collected automatically, 3. Information from other sources

Information You Provide

We collect information you voluntarily provide when you:

Create an account
Register for leagues, tournaments, or memberships
Book courts or services
Make purchases
Participate in promotions, surveys, or events
Contact us for support

This may include:

Name
Email address
Phone number
Mailing address
Payment information
Date of birth
Account login credentials
Any other information you choose to provide

Information Collected Automatically
When you use our services, we may collect information such as:

Device type and operating system
Browser type
IP address
App usage and website activity
Pages viewed, dates, and times of access
Referring websites
Cookies and similar tracking technologies

We use this information to improve our services, understand usage trends, and enhance your experience.

Location Information

We may collect general location information (such as city or ZIP code) through IP addresses or mobile device permissions to:

Provide relevant services
Show nearby events or facilities
Improve operations

You can control location permissions through your device settings.

In-Facility Cameras

KOP uses security cameras in its facilities to:

Maintain safety
Protect guests and staff
Improve operations

These cameras are not used for marketing or identification purposes, except when required for security or legal reasons.

Information from Other Sources

We may collect publicly available information or information from partners, such as social media platforms, to better understand our community and improve our offerings.

How We Use Your Information

We use your information to:

Process registrations and purchases
Manage memberships, leagues, and events
Communicate updates, confirmations, and support responses
Send promotional messages (with opt-out options)
Improve our facilities, services, and digital platforms
Maintain safety, prevent fraud, and comply with legal obligations

How We Share Information

We may share your information:

With service providers who help us operate (payment processing, hosting, analytics)
Within KOP-affiliated entities for operational purposes
When required by law or to protect rights and safety
In connection with a business transaction (merger, sale, or restructuring)
With your consent

We do not sell your personal information.
We may share aggregated or anonymized data that does not identify you.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable site functionality
Analyze traffic and performance
Remember user preferences
Deliver relevant promotions

You can manage cookies through your browser settings. Disabling cookies may affect some features.

Your Choices

Promotional Communications

You can opt out of promotional emails or messages at any time by:

Following unsubscribe instructions in emails
Adjusting account preferences
Contacting us directly

You may still receive transactional or service-related messages.

Account Information

You may request to:

Update your information
Delete your account
Limit how your information is used

Data Security

We use reasonable technical, physical, and administrative safeguards to protect your information, including encryption and access controls. However, no system can be guaranteed 100% secure.

Children’s Privacy

Our services are not intended for children under 13. If you believe we have collected information from a child, please contact us immediately.

Updates to This Statement

We may update this Privacy Statement from time to time. Updates will be posted on this page with a revised effective date.

KOP Sports & Entertainment Center
314 Nolan St, San Antonio, TX 78202. United States
Email: info@thekingofpadel.com
Phone Number: (210) 310-3228